This is by no means a comprehensive list of WPBot features. But knowing these core terms will help you understand how WPBot was designed to work.
Intents
Intent is all about what the user wants to get out of the interaction. Whenever a user types something or clicks a button, the ChatBot will try to understand what the user wants and fulfill the request with appropriate responses.
You have to create possible Intent Responses using different features of the WPBot so the bot can respond accordingly. You can create Responses for various Intents using: Simple Text Responses, Conversational form builder, FAQ, Site Search, Send an eMail, Newsletter Subscription, DialogFlow, OpenAI etc.
Please check this article for more details on how you can create Intents and Responses.
Start Menu
While using a ChatBot, users can get lost or not know how to Interact with the Bot. That is why we have a Start menu to always give the user options to do more. From ChatBot->Settings->Start Menu you can drag Available Menu Items (Intents) to the Active Menu Items area.
Besides the built-in Intents, you can also create custom Intents for your Start Menu using Simple Text Responses and Conversational form builder. You can create almost any kind of response with the combinations of the two.
We recommend enabling Show Start Menu After Greetings from ChatBot Pro->Settings->General settings.
Settings
Head over to ChatBot Pro->Settings->General and make sure to Enable the Floating Icon. As soon as you do that, the ChatBot can start working for your users. Make sure to drag some items to the Active Menu area under the Start Menu.
The ChatBot settings area is full of options. Do not be intimidated by that. You do not need to use all the options – just what you need. Head over to the Settings->Icons and Themes for options to customize your ChatBot. You will also find options to embed the ChatBot on a page, click to chat, FAQ builder etc. under the Setting options.
Language Center
You can use the ChatBot in ANY language. Just translate the texts used by the ChatBot from the WordPress dashboard ChatBot Pro->Language Center. Multi language module is available in the Master License.
Simple Text Responses
You can use ChatBot Pro->Simple Text Responses to create text-based responses that users may ask your ChatBot. Just define the questions, answers, and some keywords and you are done. This is a much simpler alternative to DialogFlow or OpenAI.
Conversational Forms
Use conversational forms to collect information from the users. This is also great for Button driven workflow. Create conditional conversations and forms for a native WordPress ChatBot experience. Build Standard Forms, Dynamic Forms with conditional fields, Calculators, Appointment booking etc.
Retargeting
Retargeting is a powerful feature to grab your user’s attention with motivating information (a sale, coupon, ebook etc.). You can trigger a Retargeting message and the ChatBot window will automatically open up with your message. You can trigger Retargeting for Exit Intent, Scroll Intent, Auto After “X” Seconds, Checkout etc.
OpenAI or DialogFlow
If you need a bot that can understand natural language better, use either OpenAI or DialogFlow. Note that you have to pay them for using their services.
Between the two DialogFlow is better if you want to provide customer support. OpenAI is better at generic questions and training OpenAI also requires a large dataset. But you do not have to use either 3rd party service. Using OpenAI or DialogFlow requires some patience and effort. You may very well achieve what you need using Simple Text Responses and/or Conversational form builder instead.
Getting Help
We have built-in Help section under each module. Please check them out and you will get many answers to the questions you may have. If you cannot find the answer to something particular, just contact us. Pro version users can open a support ticket from here. We are friendly and always here to help.
